View History

Your Position: Home > Porducts Categories > Assistant Categories > Customer Service > Shipping&Return Policy

Shipping&Return Policy

cosplay365buy / 2008-10-26

 form:cosplay Costumes——

We always try our best to supply you with best products and service. About return policy , pls see below detail:

1) We mainly use EMS ( internation express delivery way)  to delivery products , and it will cost 4-7 days to reach you, after your order delivered , we will send you an email and tell the EMS tracking number

2) We accept the return if we make the wrong size for the costume. Customer need  send the products back to us, when we receive the products, we will give a full refund or we will replace new ones and ship back to customer. We will pay shipping fee for the replaced products we ship to the customer. Sometimes, some fabric's color and accessories is restricted by the market's supply, we will use similar instead,but the quality is still kept original, if buyer is very sensitive in this point, pls think it over and then decide buy or not. 

3) We don't accept the return of color diffierence. We always try best to make same color with the picture here, but because of computer 's screen diffierence bring diffierent result, people see the picture's color maybe little diffierence. all these are potential reasons that maybe bring the color little diffierence. If customer is very sensitive in this point, pls think it over and then decide buy or not.  
4) Each costume will be checked seriously before shipment in our side , it's so sorry for we won't accept your wear out after you fitting and man-made. So please check it carefully when received.

 form:cosplay Costumes——

(Total33User Comment Num)User Comment

  • Anonymous user ( 2015-08-24 00:46:10 )

    if i ordered kuchiki rukia's soul reaper costume. How long would it take to arrive in Belgium?

    Administratordear buyer, have sent you in email. we will ship costume order out in 5-12 working days with express shippig. welcome you buy from us.

  • Anonymous user ( 2015-03-23 16:36:17 )

    What is the shipping cost to Australia

    AdministratorDear buyer,
    for costume, to Australia, if ship with expedited shipping, will be around USD38

  • Anonymous user ( 2014-08-27 01:24:26 )

    What is the price to deliver to charlotte, NC USA and how long will it take if I purchase it today?

    AdministratorDear buyer, to usa, shipping cost is USD38,we will us UPS express to ship

  • Anonymous user ( 2014-05-18 00:34:26 )

    I need a cosplay for June 14. I live in the Netherlands. If I order a premade size will I get it on time?

    AdministratorWe will use UPS OR DHL to ship to let you reiceve it by June.14

  • Anonymous user ( 2013-08-19 13:56:03 )

    I'm trying to order a costume for my daughter but need itby 8/29. I live in California, if I order it by 8/19, and pay for expedited shipping will I get it in time?

    Administratordear buyer,
    time is too urgent, except is very simple style or we had pre-made costume

Username: Anonymous user
Verification code: captcha